Privacy Policy

DuoVision Ltd
Last updated: 2 November 2026

At DuoVision Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, enquire about our services or book us to capture your wedding or event.

1. Who We Are

DuoVision Ltd is a UK-based wedding and event content creation company.

We are the data controller responsible for the personal information we collect and process in connection with our services.

Website: www.duovision.co
Email: hello@duovision.co
Registered office: Unit 29, Highcroft Industrial Estate, Enterprise Road, Horndean, Hants, PO8 0BT

2. Information We Collect

When you visit our website, contact us or book our services, we may collect the following information:

Your name, email address and telephone number.
Wedding or event dates, locations and venue details.
Information submitted through our website's enquiry forms.
Booking details, contracts and payment information.
Photographs, video footage and audio recordings captured during weddings or events.
Correspondence between you and DuoVision.
Website usage information, including IP addresses, browser information and cookies, where applicable.

We may also receive information from your partner, wedding planner, event organiser or another person making arrangements on your behalf.

3. How We Use Your Information

We collect and process personal information to:

Respond to enquiries and provide information about our services.
Check wedding and event date availability.
Manage bookings, contracts and client relationships.
Deliver our photography-related content creation, filming and editing services.
Process payments and maintain financial records.
Communicate important booking information.
Maintain and improve our website and services.
Meet legal and regulatory obligations.
Share content for promotional purposes where we have an appropriate legal basis and any necessary permissions.

We will not sell your personal information to third parties.

4. Our Legal Basis for Processing

Under UK GDPR, we process personal information where we have a lawful basis to do so.

These include:

Contract: Where processing is necessary to respond to booking requests, enter into agreements or deliver services you have booked.

Legitimate interests: Where necessary to manage our business, respond to enquiries, maintain website security and improve our services, provided these interests do not override your rights.

Legal obligations: Where we are required to retain or disclose information for accounting, taxation or other legal purposes.

Consent: Where required, including certain marketing communications, non-essential cookies and particular uses of photographs or videos.

You may withdraw consent at any time where consent is our lawful basis.

5. Wedding Date Availability Checker

Our website may provide a date-checking feature that allows visitors to see whether DuoVision is available for their wedding or event.

This feature is designed to check scheduling information held in Google Calendar, including confirmed bookings synchronised from Studio Ninja and dates we have marked as unavailable.

The availability checker does not display client names, private booking details or personal calendar information to website visitors.

Results are indicative only. A date showing as available is not a confirmed booking or reservation.

We use Google Calendar information for scheduling and availability purposes, not advertising or profiling.

6. Photography, Video and Audio Content

As part of our services, DuoVision may capture photographs, video footage and audio recordings of couples, wedding guests, suppliers and other attendees.

This content is collected primarily to fulfil our contractual obligations and deliver the agreed services.

Where appropriate, selected content may also be used for our portfolio, website, social media or promotional materials, subject to an appropriate lawful basis and any necessary permissions.

We respect requests concerning privacy and the use of personal images. Please contact us if you have any concerns about content featuring you.

Further information about the use, ownership and delivery of wedding content may also be included in our client agreements.

7. How We Store and Share Your Information

We use trusted third-party service providers to help operate our business, including:

Wix Studio: Website hosting and enquiry forms.
Studio Ninja: Enquiry management, client information, contracts and bookings.
Google Calendar: Scheduling and availability management.
Payment and accounting providers: Managing transactions, invoices and financial records.

We may also share necessary information with professional advisers, authorised service providers or relevant authorities where required.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and loss.

8. International Data Transfers

Some third-party providers may process or store personal information outside the United Kingdom.

Where this occurs, we take steps to ensure that appropriate legal safeguards are in place, as required by UK data protection law.

You may contact us for further information about these arrangements.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to support its functionality, security and performance.

We may also use optional analytics or marketing technologies to help us understand website usage and improve visitors' experiences.

Where consent is legally required, non-essential cookies will only be used after appropriate consent has been obtained.

Visitors can manage cookie preferences through the controls provided on our website, where available, or through their browser settings.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information and relevant legal or contractual requirements.

These may include:

Enquiries: Retained for a reasonable period while managing potential bookings and associated communications.
Client booking information: Retained for the duration of our client relationship and any applicable legal or contractual period.
Financial records: Generally retained for six years, or longer where legally required.
Photographs, video and audio recordings: Retained in accordance with our client agreements, content delivery arrangements and applicable legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Restrict or object to certain processing activities.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.

To exercise these rights, please contact us using the details provided in this policy.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: www.ico.org.uk

12. Children's Privacy

Our services may involve capturing images or footage of children attending weddings and events.

We take particular care when handling children's personal information and will consider appropriate permissions, safeguarding concerns and applicable data protection requirements.

Our website is not specifically directed towards children.

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and external booking or payment services.

We are not responsible for the privacy practices of these independent websites. We encourage visitors to review their respective privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website functionality or applicable legislation.

Any updates will be published on this page, together with a revised last-updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how DuoVision Ltd handles your personal information, please contact us.

DuoVision Ltd
Email: hello@duovision.co
Website: www.duovision.co
Registered office: Unit 29, Highcroft Industrial Estate, Enterprise Road, Horndean, Hants, PO8 0BT